The modern corporate era requires all businesses to stay updated with the latest technology to ensure professionalism and competitiveness. Modern Hosted PBX solutions, also known as business cloud phone systems, come with numerous features that enable even solo entrepreneurs to manage incoming and outgoing calls as efficiently as large enterprises.
Below are the top 5 essential features of a business phone system, widely recognized for their utility:
1. IVR (Interactive Voice Response):
This automated greeting (e.g., “Thank you for calling Aancall”) plays when a caller dials your number. It not only enhances professionalism but also reassures callers they’ve reached the correct business.
2. Call Recording:
Ideal for monitoring, training, and resolving disputes, this feature records all inbound and outbound calls. Recordings are typically stored in a rolling 30-day backup but can be extended based on business needs.
3. Voicemail to Email:
Ensuring customers feel heard even when you’re unavailable, unanswered calls go to voicemail. Callers can leave messages, which are then directly emailed to you.
4. Call Detail Records:
These reports provide detailed logs of all calls, including timestamps, duration, and caller/receiver numbers. Storing this data is critical for businesses and should be easily retrievable.
5. Call Forwarding:
Numbers linked to your phone system can forward calls to destinations such as phone numbers, IP addresses, voicemail, departments, ring groups, call queues, or external lines based on business hours.