Empower Your Business With A Feature-Packed Business Phone System
General
Call Center
User
Monitoring
Device Related
Security
Phone Numbers
SMS
Video Conferencing
General
- Auto-Attendant
- Dial by Name Directory
- Intro Greeting
- Post-Welcome Greeting
- Dial by Extension
- Multiple Language Auto Attendant
- Configurable AA Timeouts
- Call Pick up
- Directed Call pickup
- Group pickup
- Site pickup
- Domain Pickup
- Conferencing (Dedicated Bridge)
- Leader Login
- Leader PIN
- Participant PIN
- Require Leader to Start
- Begin and End times
- Max # of Participants
- Save Participants
- Announce Participants
- Arrive/Depart Tones
- Paging
- Handset Paging
- Overhead Paging
- Transfer
- Blind Call Transfer
- Attended Call Transfer
- Voicemail Transfer
- Call Park
- Call Retrieve
- Parktrieve
- Picktrieve
- Call Disposition and Reason
- Hot-desking
- Attendant Console
- Intercom
- Call Recording
- Mid-Call Recording Redaction
- Full Domain Call Recording
- Custom MoH (Comfort Message)
- Multi-Language IVR
- Presence
- Time frames
- Text-to-Speech
- Portal integration for on demand text-to-speech to record greetings, auto attendants, MOH, and more.
- WebRTC
- Video Conference
- ChatSMS (with PUSH support)
- Web Phone
- Three-Way Calling
- CNAM
- E-911
- QOS Monitoring
- Voicemail Transcription
Call Center
- Smart Call Queue Routing
- Round Robin (longest idle)
- Ring All
- Skills-Based Routing
- Linear Cascade
- Agents to Ring initially
- Agents to add after timeout
- Tiered Round Robin
- Call Park
- Forward if Unavailable
- Forward if Unanswered
- Call Back
- SMS queuing
- Prioritize Calls Waiting in Queues
- Pickup/Transfer Calls Waiting in Queues
- General Call Queue Settings
- Call Recording
- Statistics
- Message to Agent
- Require Agents
- Require Music on Hold (MOH)
- Logout Agent on Missed Call
- Intro Greetings
- Monitoring
- Listen In (No ability to talk to either agent or caller)
- Barge In (full two-way audio with Agent and Caller)
- Whisper only (one-way audio with Agent only)
- Call Queue Thresholds
- Max Expected Wait Time
- Max Queue Length
- Queue Ring Timeout
- Agent Ring Timeout
- Call Center Stats-Home Page
- Callers Waiting
- Average Wait Time
- Average Handling Time
- Abandon Rate
- Calls Answered
- Call Volume
- Call Center Reports (email optional)
- Queue Statistics
- Agent Statistics
- Agent Availability
- DNIS Statistics
- Custom Call Center Statuses
- Call Center Agent Settings
- Agent Status
- Wrap Up Time
- Max Simultaneous Calls
- Queue Priority for Agent
- Request Confirmation
- Auto-Answer
User
- Bulk User Editing
- Answering Rules
- Ring Time Out
- Do Not Disturb (DND)
- Call Screening
- Call Forwarding
- Always
- When Busy
- When Unanswered
- When Offline
- Conferencing (Owned Bridge)
- Leader Login
- Leader PIN
- Participant PIN
- Require Leader to start
- Begin and End Time
- Max # of Participants
- Save Participants
- Announce Participants
- Arrive/Depart Tones
- Voicemail
- Voicemail to Email
- Voicemail Distribution List (Deep Copy)
- Voicemail Reminder (Persistent Notifications)
- Call Waiting
- Delayed Simultaneous Ring
- Extension Forbid List
- Localization
- Music on Hold (MOH)
- Operator Forward
- Presence
- Ring All
- Simultaneous Ring (Sim Ring)
- Time Frames
- Gravatar Integration
- Single Sign-on (Google and o365)
Monitoring
- Customizable Modular Wall Board (ViiBoards)
- Call Center Reports (can be received via email)
- Queue Statistics
- Agent Statistics
- Agent Availability
- DNIS Statistics
- Call Center Stats-Home Page
- Callers Waiting
- Average Wait Time
- Average Handling Time
- Abandon Rate
- Calls Answered
- Call Volume
- Domain Graphs & Statistics
- Peak Active Calls
- By Hour
- By Day
- By Minute
- All Calls
- Off-net Only
- Call Volume
- By Hour
- By Day
- All Calls
- Off-net Only
- Call Volume
- Total Minutes
- By hour
- By Day
- All Calls
- Off-net Only
- Users and Applications (per Domain)
- # of Users
- # of Devices
- # of Auto-Attendants
- # of Call Queues
- # of Conferences
- # of Phone Numbers
- Usage Stats
- Calls
- SMS
- Current Month
- Previous Month
- Account Codes
- Call History
- Recording
- Recording Email Notification
- Server Management
- SIP Trace
- Trend Analysis
- CDR Export via portal
Device Related
- Zero Touch Provisioning
- Auto-Provisioning
- Bulk edit via portal
- Customization of Phone Directories
- Device Overrides (via portal and Admin UI)
- Device Passwords (via portal and Admin UI)
- Inventory
- Inventory import (via portal and Admin UI)
- Geography Based Provisioning
- Hot-desking
- Mass Resync
- Message Waiting Indicator (MWI)
- N-way Call
- Preferred Server Location
- Shared Line Appearance (SLA)
- Star Codes
- User Agent Permit Filter
- Video Telephony
- vButton Builder – GUI for device button and template deployment
- Queue Status Monitored BLF
- Day/Night Mode Monitored BLF
Security
- Portal Security
- Secure Passwords
- Forced Password Reset
- Password Set/Reset via email
- reCAPTCHA
- v2
- Invisible
- Masquerade
- User Welcome Emails
- Transport Layer Security (TLS)
- Dictionary Attack Prevention for Phone Provisioning Files (S.A.F.E)
- Dial Permissions
- User Limits
- Reject Log
- Alarms
- Authorization Codes
- Call LimitsSRTP Audio Encryption
Phone Numbers
- Phone Number Inventory
- Timed Enable/Disable
- Localization
- Enable Language on DID
- Time of Day Routing
- Route Manager
- Alternate Numbers
- Allowed Numbers
- Anonymous Call Rejection
- Blocked Numbers
- Calling Line ID Blocking
- Configurable Call ID
- Direct Inward Dialing
- Normalization of Numbers
- Privacy
SMS
- Text/Chat Enhancements
- MMS Support
- Group Text
- Emoji support
- File sharing
Video Conferencing
- Video Meetings
- Screenshare
- Support for up to 25 participants
- File Sharing
- More scheduling options with email invites
- Active Speaker Detection
- Selectable layouts
- Video Telephony
- vButton Builder – GUI for device button and template deployment
- Queue Status Monitored BLF
- Day/Night Mode Monitored BLF
