Privacy Policy
This Privacy Policy (the “Policy”) explains how Aancall LLC (“We”, “Us”, “Our”) collects, uses, and processes your personal information when you visit www.aancall.com and use our services (collectively, "Our Site"). Please read this Privacy Policy carefully to understand how we handle your personal information. If you have any questions or concerns regarding this Policy, please contact us at contact@aancall.com.
1. Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
"Account" means any accounts or instances created by you or on your behalf to access and use the Services.
"Data Protection Laws" means the applicable data protection laws relevant to this Privacy Policy.
"Cookie" means a small text file placed on your device by Our Site when you visit certain parts of Our Site and/or use certain features. Details of the Cookies used by Our Site are described in Section 13.
"Controller" means the natural or legal person who determines the purposes and means of processing personal information.
"Customer/You/Your" refers to the entity that subscribes to Our Services by agreeing to the terms and conditions available on https://aancall.com/terms.
"Personal Information" means data that relates to a living individual who can be identified, directly or indirectly, from the data or from the data in conjunction with other information in our possession.
"Process" means any operation or set of operations performed on personal data, such as collection, recording, storage, use, sharing, or deletion.
"Services" refers to the communication platform provided by Aancall LLC, which you subscribe to under the Terms of Service.
2. What This Policy Applies To
This Privacy Policy governs how Aancall LLC collects and processes your personal information when you use our website or services. This Policy does not apply to third-party websites or services that may be linked to from Our Site. We are not responsible for how your data is handled by those external sites and encourage you to review their privacy policies.
3. What Information Do We Collect?
We collect personal information either automatically through your interactions with Our Site or when you voluntarily submit it (for example, when signing up for an Account). The types of personal information we may collect include:
Personal Identifiers: Name, date of birth, gender, job title, contact details (email, phone number), and business information (company name).
Demographic Information: Information like postcode, preferences, and interests.
Financial Information: For billing purposes, such as credit/debit card details.
Technical Data: IP address, browser type, operating system, and URLs of referring and exiting websites.
Usage Data: Information on your activity on Our Site (pages viewed, interactions with content).
Device and Contact Data: If you use our app, we may request access to your contacts for calling or messaging.
We may also collect identity verification documents or business-related documentation for verification purposes.
If you provide personal information about other individuals, you confirm that you have their consent to share this data with us.
4. How Is Your Personal Information Used?
We use your personal information for the following purposes:
To provide and manage your Account and Services.
To communicate with you and respond to inquiries.
To improve the functionality of Our Site and Services.
To conduct internal research, analyze user behavior, and collect feedback.
To provide personalized experiences on Our Site based on your preferences.
5. Legal Basis for Processing Personal Information
If you are a resident of the European Economic Area (EEA), we process your personal information based on the following legal grounds:
Contractual Necessity: To fulfill our agreement with you.
Legitimate Interests: For business purposes that are not overridden by your rights.
Legal Obligation: When we are required to comply with legal requirements.
You have the right to withdraw your consent at any time by contacting us at contact@aancall.com.
6. When Do We Share Your Personal Information?
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your personal information in the following situations:
With our subsidiaries or affiliates within the company group.
With third-party vendors who assist us in providing our services, including payment processors, and data analytics providers.
As required by law, including in response to legal processes, court orders, or governmental authorities.
In the event of a business transaction, such as a merger or acquisition, where your personal information may be transferred as part of the transaction.
7. What Happens When You Connect Your Email or Use Social Media?
If you connect your email account with our Services or sign in via social media, we will access your email content or social media data to the extent necessary to provide our Services. We do not store email messages or content beyond what is necessary for our Services. Please review your personal settings with social media platforms for more information on how your data is shared.
8. How Is Your Personal Information Stored and Transferred?
Your personal information may be stored on servers located in the United States, India, and other countries. If you are located in the EEA or other regions with data protection laws, please be aware that your data may be transferred outside your jurisdiction. We take appropriate measures, such as using Standard Contractual Clauses, to ensure adequate protection of your data during such transfers.
9. Retention of Personal Information
We retain your personal information only as long as necessary for business purposes, to comply with legal obligations, resolve disputes, and enforce agreements. After this period, your personal information will be securely deleted or anonymized.
10. Rights of Children
We do not knowingly collect personal information from children under the age of 16. If you believe that a child has provided us with personal information, please contact us at contact@aancall.com, and we will take steps to delete that data.
11. How Do We Secure Your Personal Information?
We implement technical and organizational security measures to protect your personal information. However, the internet is not 100% secure, and we cannot guarantee complete security of your data during transmission. We encourage you to take appropriate precautions when transmitting data online.
12. Summary of Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Right to Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can update or correct your personal information.
Right to Erasure: You can request that we delete your personal information, subject to certain legal requirements.
Right to Data Portability: You can request that we transfer your personal information to another provider in a machine-readable format.
Right to Object/Restrict Processing: You can object to or limit how we process your data.
To exercise any of these rights, please contact us at contact@aancall.com.
13. Cookie Policy
We may use cookies on our website. For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.
14. Contacting Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Please provide as much detail as possible when making your inquiry.
15. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page regularly to stay informed about how we protect your personal information.
16. Notice to End-User and Other Exclusions
If you are an individual who interacts with a Customer of our Services, the Customer is the data controller of your personal information. Any requests regarding your personal data should be directed to the Customer, not to Aancall LLC. We are not responsible for our Customer’s data practices.