Cloud telephony is communication over the cloud wherein, instead of the traditional GSM/PSTN/ISDN, Voice over Internet Protocol (VoIP) is used for transferring voice packets, making it easier to set up and use. We all have used cloud telephony for personal use on Skype or WhatsApp; however, what makes it better for businesses is cloud telephony providers like Aancall, which offer features like Welcome IVR, voicemail, call recording, call monitoring, call detail records, call barging, call reports, voice transcription, business hours, multiple extensions, and accessibility on various devices like iOS, Mac, Windows, etc.
The added advantages of using business telephony are far greater compared to traditional telephony, with no cable cuts or poor networks—provided you have a stable, active internet connection. Given the value cloud telephony adds to businesses, most have already started migrating to VoIP (Voice over Internet Protocol).
From a pricing perspective, since cloud telephony uses VoIP (Voice over Internet Protocol) for call connections, this removes international roaming barriers and makes on-net calls free of charge, significantly reducing costs while offering greater redundancy and reliability compared to traditional business telephone lines.
With feature-packed benefits, easy accessibility, talk-on-the-go flexibility, redundant infrastructure, and an economical price point, cloud telephony is essential for businesses to become more professional, agile, and flexible.