What is International Call Forwarding?
International call forwarding is a feature that redirects incoming calls from one number to another, regardless of geographical location. Unlike standard call forwarding, it allows businesses to route calls across borders—ensuring no customer call is missed, even if your primary number is unreachable or offline.
How Does International Call Forwarding Work?
- An IP address (for VoIP systems)
- A softphone extension (e.g., mobile/desktop apps)
- A hard IP phone (physical office devices)
- Any international number
When a customer dials your local or toll-free number, the call is instantly routed to a predefined destination. This could be:
This flexibility lets businesses decide where, when, and how incoming calls are handled.
Key Benefits of International Call Forwarding for Businesses
- Eliminate International Calling Costs
Forward calls to IP addresses or softphones to avoid expensive international rates—ideal for businesses with global customers. - Maintain Local Presence, Globally
Use local/toll-free numbers in customer countries while routing calls to your team abroad. Customers pay local rates, boosting trust and engagement. - Never Miss a Call
Ensure 24/7 availability by forwarding calls to backup numbers or devices during outages or off-hours. - Scale Call Management Effortlessly
Pair call forwarding with call queueing (a popular AanCall feature) to manage high call volumes and distribute them across teams. - Flexible Setup
Route calls based on time zones, agent availability, or department needs.
How to Set Up International Call Forwarding with AanCall
AanCall simplifies global call management in 3 steps:
- Create Your AanCall Account
Choose a local or toll-free number in your target market. - Configure Forwarding Rules
Use the AanCall dashboard or UC App to set destinations: - IP addresses
- Phone numbers (international or local)
- Softphone extensions
Save your settings—all calls to your AanCall number will now route to your chosen destination instantly.
Why Businesses Choose AanCall?
- Cost-Effective: Avoid hidden fees with transparent VoIP pricing.
- No Technical Expertise Required: Intuitive dashboard for quick setup.
- Advanced Features: Combine forwarding with call recording, IVR, and analytics.
- 24/7 Support: Dedicated assistance for global operations.
Pro Tip: Use AanCall’s call queueing feature to prioritize high-value clients or route calls to available agents, reducing wait times and improving customer satisfaction.