Aancall Contact Center: Where Customer Engagement Meets Intelligence
Aancall Contact Center: Elevate Customer Engagement with Enterprise-Grade Omnichannel Support
Empower your business with an advanced Contact Center solution designed to elevate every customer interaction. Aancall’s Contact Center brings together voice, messaging, chat, email, and social channels under one unified platform, delivering seamless omnichannel support with intelligent routing and robust analytics to help you exceed customer expectations.
Whether you’re managing inbound support or outbound campaigns, our Contact Center expands on traditional call handling with next-generation features, intuitive controls, and scalable workflows tailored for teams of any siz
Aancall delivers the agility of a startup with the robustness enterprises demand.
Built with AI at its core, Aancall’s Contact Center enables smarter decision-making through real-time insights, sentiment analysis, call transcription, and interaction summaries that help agents respond with greater context and confidence. With powerful automation, skills-based routing, and a consistent experience across all channels, businesses can reduce response times, improve resolution rates, and deliver personalized customer journeys at scale—without increasing operational complexity.
Why Aancall Contact Center Stands Out
Multi-Channel Interaction Management
Smart Routing & Queue Controls
Deliver the right experience with skills and language-based routing, customizable queue actions/rules, call back in queue (CBIQ), and abandoned callbacks to keep customers engaged.
UX: Agent Experience & Tools
Equip agents with web-based UX, downloadable clients, browser-based softphones, PBX phone, call dispositions, notes, DND codes, screenpop/agent scripting, canned responses, and contact history displays.
AI-Driven Insights & Analytics
Leverage AI for call transcription and summarization, sentiment analysis, topic detection, detailed dashboards (real-time agent queue), quality assurance, coaching/silent monitoring, post-call surveys, and reports
