The Ultimate NICE Cognigy Integration Guide with Aancall
In the world of Conversational AI, your bot is only as good as the connection it lives on. If you are using Cognigy AI—especially integrated within a NICE CXone environment—you know that high-quality voice connectivity is the difference between a seamless customer experience and a frustrated hang-up.
To unlock the full potential of your AI agents, you need a robust, enterprise-grade SIP trunk. This is where Aancall LLC comes in. Aancall’s SIP trunking isn’t just compatible with Cognigy; it’s a perfect match designed to handle the nuances of AI-driven voice interactions.
Why Aancall is the Perfect Match for Cognigy & NICE
While many providers offer generic VoIP lines, Aancall has optimized its infrastructure for the high-demand world of AI Voice Gateways.
Platinum Route Quality: AI voice agents require crystal-clear audio with zero latency to ensure high speech-to-text (STT) accuracy. Aancall uses 100% CLI pass platinum routes to ensure every word is captured perfectly.
Unbeatable Global Rates: Stop overpaying for minutes. Aancall provides better rates than traditional carriers, allowing you to scale your AI operations without blowing your budget.
International Presence: With DID numbers in 60+ countries, you can deploy Cognigy AI agents that sound local to your customers in London, Dubai, New York, or Sydney.
Enterprise Stability: Unlike "mass-dialer" trunks, Aancall is built for enterprise-grade communication, ensuring high Answer-Seizure Ratios (ASR) and stability for your NICE CXone environment.
How to Configure Aancall SIP Trunk with Cognigy Voice Gateway
Setting up Aancall with Cognigy is a straightforward process. Follow these steps to get your AI agent talking to the world.
Step 1: Create a Carrier in Cognigy
Login to your Cognigy Voice Gateway portal. Navigate to the Carriers menu and click Add Carrier.
Name: Give it a name like
Aancall_SIP_Trunk.Type: Select "Generic SIP" (or "Custom").
Step 2: Configure the SIP Gateway Details
In the Gateway settings, enter the technical details provided by the Aancall team:
Network Address: Enter the Aancall SIP server IP address.
Port: Typically 5060 (for standard) or 5061 (for encrypted TLS).
Netmask: Usually set to 32.
Direction: Select both Inbound and Outbound to allow your AI to both receive and place calls.
Step 3: Set Up Outbound Authentication
To enable your Cognigy bot to make outbound calls (perfect for proactive customer service), go to the Outbound Authentication section:
Enter the Username and Password from your Aancall dashboard.
Enable SIP over TLS if you require enterprise-grade encryption for security.
Step 4: Map to NICE CXone
Within your NICE CXone Virtual Agent Hub, associate your Cognigy endpoint with the Aancall carrier. Once configured, you can route calls from your NICE Studio scripts directly to your Aancall-powered AI agent.
The Aancall Advantage: Global Reach, Local Feel
| Feature | The Aancall Benefit |
| Global Coverage | Local phone numbers in over 60 countries. |
| Cost Savings | Wholesale-level rates that beat the competition. |
| Instant Scaling | Add or remove SIP channels as your AI traffic fluctuates. |
| Reliability | 99.99% uptime. |
Conclusion
Connectivity should never be the bottleneck of your AI strategy. By pairing Cognigy’s industry-leading conversational AI with Aancall’s high-performance SIP trunks, you ensure that every customer interaction is clear, cost-effective, and global.
Are you ready to optimize your NICE CXone / Cognigy setup?
Contact Aancall LLC today to get a custom quote for your SIP trunking needs. Let’s make your AI agents sound better than ever.
FAQ
1. Does Aancall support SIP over TLS for Cognigy?
Yes. Aancall LLC provides full support for SIP over TLS (Transport Layer Security). When configuring your Cognigy Voice Gateway, simply set your port to 5061 and enable the TLS option in your Aancall dashboard. This ensures that all signaling between Cognigy and Aancall is encrypted, meeting enterprise security and compliance standards.
Yes. Aancall LLC provides full support for SIP over TLS (Transport Layer Security). When configuring your Cognigy Voice Gateway, simply set your port to 5061 and enable the TLS option in your Aancall dashboard. This ensures that all signaling between Cognigy and Aancall is encrypted, meeting enterprise security and compliance standards.
2. Can I use Aancall SIP trunks for outbound calling with NICE CXone?
Absolutely. Aancall SIP trunks are optimized for both inbound and outbound traffic. By configuring Outbound Authentication in your Cognigy carrier settings with your Aancall credentials, your AI agents can perform proactive outreach, appointment reminders, and follow-up calls directly through the NICE CXone ecosystem.
Absolutely. Aancall SIP trunks are optimized for both inbound and outbound traffic. By configuring Outbound Authentication in your Cognigy carrier settings with your Aancall credentials, your AI agents can perform proactive outreach, appointment reminders, and follow-up calls directly through the NICE CXone ecosystem.
3. In which countries can I get Aancall phone numbers for Cognigy?
Aancall provides local DID and toll-free numbers in over 60 countries. This allows your Cognigy AI agents to maintain a local presence in major markets across North America, Europe, Asia, and the Middle East. All numbers are fully compatible with the E.164 syntax required by Cognigy.
Aancall provides local DID and toll-free numbers in over 60 countries. This allows your Cognigy AI agents to maintain a local presence in major markets across North America, Europe, Asia, and the Middle East. All numbers are fully compatible with the E.164 syntax required by Cognigy.
4. Why should I choose Aancall over "predefined" carriers in Cognigy?
While Cognigy lists predefined carriers, using Aancall LLC gives you more flexibility, significantly better wholesale rates, and dedicated support. Many predefined carriers have rigid pricing; Aancall allows you to scale your SIP channels dynamically as your AI traffic grows, ensuring you only pay for what you use without sacrificing call quality.
While Cognigy lists predefined carriers, using Aancall LLC gives you more flexibility, significantly better wholesale rates, and dedicated support. Many predefined carriers have rigid pricing; Aancall allows you to scale your SIP channels dynamically as your AI traffic grows, ensuring you only pay for what you use without sacrificing call quality.
