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AANCALL

Managing "Spam Likely" and "Scam Likely" Flags

To combat the massive volume of automated robocalls, US telecommunications carriers use advanced analytics to evaluate incoming traffic. Consequently, legitimate business calls can sometimes be incorrectly labeled as "Spam Risk," "Scam Likely," "Potential Spam," or "Fraud Risk"—and in some cases, blocked entirely before reaching the recipient.

If your outbound numbers are being misflagged or blocked, follow the steps below to verify your business identity and restore your caller reputation across carrier networks.

Steps to Correct Mislabeled or Blocked Numbers

  1. Register with the Free Caller Registry

    • How it helps: This centralized portal submits your business details and outbound numbers simultaneously to the three primary analytics providers behind major US carriers (Hiya, First Orion, and TNS).

    • Keep in mind: Analytics engines evaluate call patterns independently, so registration initiates a review process rather than an instant label removal.

  2. Submit via Free Number Registration

    • How it helps: Registering your numbers directly through First Orion links your outbound DIDs to your official business identity. This helps carriers recognize your traffic as legitimate and lowers the risk of automated spam flags.

  3. Report Misclassification to TNS Call Guardian

    • How it helps: TNS provides call-identification and fraud-prevention data to multiple major carriers. Submitting a report directly helps update your phone number's reputation score on supported networks.

  4. Use the T-Mobile Call Reporting Portal

    • How it helps: If you notice that calls targeting T-Mobile subscribers are specifically being dropped or flagged, submit a direct remediation request through T-Mobile’s dedicated reporting tool.

  5. Check the Call Labeling and Blocking Points of Contact

    • How it helps: US Telecom maintains a comprehensive directory of carrier and analytics provider contacts. Use this directory to reach specific mobile or landline support teams for manual review.

Tip for faster approval: When submitting registration forms, have your official company name, business address, Tax ID/EIN, and outbound call use-case details readily available, as analytics providers require verified business information to process reputational updates.